Playing on Meta Quest
Read the Quest controls and features, private beta guide, Quest support and Quest privacy policy.
The Quest version uses Quest controllers. Arrange and resize miniature city views and windows around you, then save the layout from the Menu. If the workspace is out of reach, use the Center control or restore its default arrangement. Passthrough and room anchoring depend on your headset's available tracking services; the virtual environment remains available.
Quest is a single purchase with no ads or in-app purchases. There is no Double Income purchase to restore. Saves and layouts are stored locally; Meta Cloud Backup may restore app data when enabled. It is not a live cross-save service between PC, phones and Quest.
If the game closes while checking ownership, confirm that you are using the Meta account that owns the game or has accepted its test-channel invitation, connect the headset to the internet and try again. Include your headset model and game version when contacting support.
Where are my saves?
On PC: %USERPROFILE%\AppData\LocalLow\bit-universe\Bit Universe\saves. On phones and Quest they live in the app's own storage. Each slot also keeps a backup copy that loads automatically if the main file is damaged.
I got a new phone. Can I keep my progress?
Progress may be included in your device backup, depending on your backup settings and platform. There is no in-game cloud sync, so verify your backup before deleting the app or replacing your phone. Double Income can be restored on the same store account: go online and use Menu › Restore purchases. Restoring a purchase does not restore your save slots.
I watched an ad but didn't get the boost.
The boost is given when the ad SDK confirms the reward. Closing early doesn't count, and an ad that fails or is skipped doesn't use up one of your 8 daily boosts. If an ad finished and nothing happened, email us with the time.
Double Income isn't showing.
Go online, check that you are signed in to the store account used to buy it, and open Menu › Restore purchases. If the shop says loading or unavailable, wait for it to reconnect; do not buy it again to troubleshoot. A purchase waiting for approval, such as Ask to Buy, unlocks once the store reports approval. For billing or refund requests, use Apple purchase support or Google Play refund support.
My offline earnings look low.
By default the game earns 50% for up to 8 hours while closed. Buy Offline Management in each world's Governor's Office to raise that, up to 100% for 24 hours. Offline Management is kept through a Prestige.
A save slot says it can't be opened.
The game never overwrites a damaged slot, or one saved by a newer version. Update the game first. If it still won't open, email us before you delete it.
Can I move my save between PC and phone?
No. Each platform keeps its own saves; there is no cross-save between PC and mobile.
Does it work with a controller?
Yes. The controls table in the Player guide lists every button.
When do ads connect, and how do I cancel?
In the iOS 1.1.15 launch candidate, ads load only after you tap Watch an ad for an optional boost. You can cancel loading or close the offer; an unavailable ad does not stop play. The game requests limited ads, with no startup advertising consent screen. Earlier builds may show Google’s regional privacy form and offer Menu › Ad privacy choices. See the privacy policy for version differences and what Google processes.
How do I delete my data?
Delete a save slot from the title screen to remove that progress. Deleting the mobile app removes its local data, but backups and store purchase records are separate. PC uninstallers may leave saves behind. To request deletion of support emails, contact us. See retention and deletion choices for details and provider controls.
